In a significant move aimed at deepening citizen-centric governance, the Union Minister of State (Independent Charge) for the Ministry of Personnel, Public Grievances and Pensions, Dr. Jitendra Singh, unveiled the Special Campaign 2.0 Guidelines for redressal of grievances of Family Pensioners and Super Senior Pensioners on June 18, 2025. The campaign is a testament to the Ministry’s transformational journey over the last 11 years, marked by sweeping reforms, digitization, and a firm commitment to ease of living for pensioners.
During his address, Dr. Singh appreciated the progressive initiatives of the Department of Pension and Pensioners’ Welfare (DoPPW) and emphasized the critical need for timely and qualitative grievance redressal. He highlighted how sustained administrative and policy-level reforms since 2014 have improved the interface between the government and its retired employees, reinforcing trust and transparency in the system.
A Decade of Transformation: 2014–2025
Over the past 11 years, the Ministry has introduced several path-breaking reforms to enhance service delivery, including:
- Digital Life Certificate (Jeevan Pramaan) for hassle-free pension verification
- Integrated Pensioners’ Portal for consolidated grievance handling
- Anubhav platform to harness the knowledge of retiring government employees
- Doorstep Services through India Post and Common Services Centres (CSCs)
- Revised timelines for pension processing to avoid delays
These reforms have notably empowered elderly pensioners, especially those in rural and remote areas, and positioned India as a pioneer in pension governance among developing nations.
Special Campaign 2.0: July 1–31, 2025
Building on this legacy, the Special Campaign 2.0 will run from July 1 to July 31, 2025, focusing specifically on grievances related to Family Pensioners and Super Senior Pensioners—the most vulnerable category of pensioners often facing delays due to documentation, verification, or departmental processing gaps.
The campaign is being coordinated by DoPPW, which has taken up 2,210 grievances and forwarded them to 51 Ministries/Departments/Organizations for resolution. The campaign’s objectives are:
- Swift resolution of pending cases
- Monitoring progress on a daily basis
- Ensuring systemic changes to avoid recurrence
- Showcasing success stories and best practices through public communication
The preparatory groundwork for the campaign began with a high-level meeting on June 11, 2025, chaired by the Secretary (Pension), involving Nodal Officers from concerned departments. The meeting emphasized inter-departmental coordination and accountability.
Early Impact and Momentum
Even ahead of its official rollout, the campaign had already built strong momentum. By mid-June, more than 25% of the listed grievances were resolved, reflecting the administration’s prompt action and preparedness.
The Ministry has encouraged departments to share success stories via the Press Information Bureau (PIB) and social media, helping amplify the reach and inspire other departments to replicate best practices. The official hashtag, #SpecialCampaignFamilyPension2.0, is already being used to highlight campaign activities and progress.
Driving Transparency and Trust
Dr. Jitendra Singh reiterated that this initiative is not just about grievance disposal but also about strengthening systems, enhancing dignity for retired employees, and creating a citizen-first governance model. He underlined the need for empathy in administration, especially while dealing with senior citizens who have spent a lifetime serving the nation.
With its focused agenda, structured approach, and inspiring early outcomes, the Special Campaign 2.0 stands as another milestone in the Ministry’s long journey of administrative transformation—driven by technology, transparency, and teamwork.
As the campaign unfolds, it is expected to not only resolve existing issues but also lay down a robust template for preventive grievance management and institutional responsiveness in the future.
