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This is to inform all PNB customers that… You can now check your balance, mini statement, and avail other services on WhatsApp.

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WhatsApp banking allows PNB account holders to avail of some basic services.

The Punjab National Bank has come out with WhatsApp banking services to make banking more accessible and easy, in good news for lakhs of PNB customers.

PNB’s WhatsApp banking service provides resolution of specific queries for both customers and non-customers. The WhatsApp banking service will be available 24 hours a day, 7 days a week, including holidays, on both android and iOS-based mobile phones.

To activate the PNB banking facility on WhatsApp, customers will have to first save PNB’s official WhatsApp number, +91-9264092640, on their phones.

Go to WhatsApp and search for the number once it is saved. If the number doesn’t reflect on the user’s WhatsApp contacts, then the user should refresh his WhatsApp contacts.

When the contact is visible, select it and send a message saying “Hi” or “Hello” to the number. The bank cautioned customers to ensure that they saved the correct number by checking for a “green tick” along with PNB’s profile name on WhatsApp to ensure that the number is a genuine WhatsApp banking account.

Some basic services that PNB account holders can avail of using WhatsApp banking include balance inquiry, last five transactions (mini statement), stop cheque, and requesting a new cheque book.

Other informative services that both account and non-account holders can access include online account opening, enquiring about bank deposit/loan products, digital products, NRI services, locating a branch/ATM, opting in or out of options.

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